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Cancellation Policy

Cancellations, Refunds and “No Shows”

We understand that sometimes things happen which would prevent you from keeping your reservation. We hope you never miss an opportunity to visit with us, however in the event you must cancel, please see our cancellation policies below.

Reservations & Birthday Parties:   100% refund of deposit on birthday parties if canceled in advance of 48 hours of party.  No refund of deposit on same day cancellations, however, you may reschedule your party and apply your deposit to the new date.

No Shows:   No refunds on no shows unless approved by a manager.   Your lane(s) have been blocked for you and therefore remain unavailable to the public.  After a half hour, they will be released for open bowling.

Call 305-221-1221 for more information on open bowling scheduling or to reserve your lane!


Online Bookings

When you make a booking by way of the ordering process set out on this Website and in accordance with these Terms, the identity of the company with which you are entering into agreement is Bird Bowl.

The Prices of the games of bowling are those displayed on the Website from time to time, during the ordering process, except in cases of obvious error. All prices and fees are in U.S. dollars and any applicable tax.

Payment will be charged to your card at the time of processing your credit/debit card transaction. You cannot use any promotional vouchers or discount cards in conjunction with a booking via this Website except where specifically stated.

Games of bowling are sold by Bird Bowl at standard prices for the relevant times, and the amount payable for them will be debited immediately.

If Bird Bowl accepts your booking, we will display a confirmation page on your screen at the end of the ordering process, and at this point there will be a contract between you and the Company. Such a contract will be governed by U.S.  Law and will be subject to the non-exclusive jurisdiction of the U.S. Courts.  We do not file details of your order for you to access on this Website, so we recommend that you print out a copy of the confirmation page and/or confirmation e-mail for your records.

When you make a booking via this Website, all transaction details that you provide to Bird Bowl (including your name and credit card details) will be held and used in accordance with our Privacy and Cookie Policy and will be encrypted using SSL (secure sockets layer) technology. Bird Bowl will take reasonable steps to safeguard transaction details, but you acknowledge and agree that the use of Internet booking can never be completely secure.  While Bird Bowl Group will take reasonable steps to safeguard the security of such credit or debit card information you impart through encryption methods, To make any payment by credit/debit card, you must provide: the cardholder’s name, billing address,  email address, the card number, the card security code, the card expiration date and (where applicable) the card start date and issue number. For security reasons, the cardholder must be present at the relevant bowling center at the start of the booking, and you will need to take the same card as you have used to make your booking. Transactions will appear on your bank or card statement as a payment to Bird Bowl.

It is your responsibility to check your booking details as we are under no obligation to rectify mistakes after a contract has been formed. Please also note that we are not under an obligation to provide the services(s) to you at the incorrect (lower) price, even after the confirmation page has been displayed and the confirmation email has been sent to you, if such a pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.

Unless otherwise expressly stated on this Website, bookings cannot be amended or refunded.